Returns & Refunds Policy

At Urbian Burj, customer satisfaction is our priority.

Returns

• You may request a return within 3 days of receiving your order.

• Items must be unused, in original packaging, and in the same condition as received.

• Certain items (such as sale items or personal-use products) may not be eligible for return.

Refunds

• Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return or refund, please contact us using the details below.