Shipping Policy

Thank you for shopping with Urbian Burj. We aim to deliver your orders quickly and safely.

1. Processing Time

  • Orders are processed within 1–2 business days.

  • You will receive a confirmation via email or WhatsApp after placing your order.

2. Shipping Locations

We currently deliver to:

  • United Arab Emirates (UAE)

  • Kingdom of Saudi Arabia (KSA)

3. Delivery Time

  • UAE: 3–5 business days

  • KSA: 5–7 business days

(Delivery times may vary due to weather, customs, or courier delays.)

4. Shipping Charges

  • Shipping fees are calculated at checkout.

  • Free shipping may be offered on selected promotions.

5. Cash on Delivery (COD)

  • COD is available in UAE & KSA.

  • Additional COD charges may apply.

6. Order Tracking

  • Tracking details will be shared via email or WhatsApp once your order is shipped.

7. Delays, Lost & Damaged Orders

  • For delays beyond the estimated time, please contact us.

  • Lost orders will be refunded or replaced.

  • Damaged items must be reported within 24 hours with photos/video proof.

8. Contact Us

For shipping support:

We reserve the right to update this policy at any time.

Thank you for choosing Urbian Burj.